Luxury vehicles record the most DTCs including 2018-2020 models where more vehicles have ADAS systems.
Mitchell International released its third quarter Industry Trends Report for 2020. The Auto Physical Damage edition examines several key trends impacting the industry and new technologies
“We’re starting to see important new patterns emerge as we move into the second half of 2020,” said President and CEO Alex Sun. “Understanding and responding to these trends will be critically important as we move forward. While the needs of our clients and the people they serve are the significant drivers of new innovations and technologies, we continue to see an accelerated pace of adoption driven by COVID-19 and we expect to see new needs arise as the year continues.”
Throughout this quarter’s report, Mitchell experts share insights important to the industry, including new vehicle repair trends based on an analysis of diagnostic scanning data, complications introduced by automobiles with Advanced Driver Assistance Systems (ADAS), the challenges of the insurance industry workforce’s most experienced adjusters thinking about retirement and the impact of COVID-19 on healthcare employee workers’ compensation claims. Alex Sun also shares an overview of Extended Reality (XR), as more than 35% of all businesses are predicted to adopt and use some kind of extended reality technology in the next three years.
The Auto Physical Damage Edition is available online.
Luxury Vehicles Record More DTCs
Using data from more than 2 million scans performed by Mitchell Diagnostics on collision damaged vehicles, this edition begins by analyzing what the Diagnostic Trouble Codes (DTCs) reveal about new trends in automotive repair.
Scans showed that luxury vehicles from several manufacturers produce the most fault codes while Honda, Mazda and Hyundai produce the least. This is true even when analyzing 2018-20 models, most of which come standard with ADAS. These new and complex ADAS-equipped automobiles require calibrations for a variety of sensors and cameras, sometimes extending keys-to-keys cycle time and increasing repair costs. Understanding the trends and performing diagnostic scans both before and after a repair is critical to proper, safe and efficient restoration of the vehicle to its pre-accident condition.
In addition to this article, the Auto Physical Damage Edition dives deeper into the training and tools needed to repair vehicles with ADAS. It discusses the value partners bring to transforming the claims journey, the importance of measuring and monitoring performance metrics, and the Q2 2020 used vehicle and average length of rental market conditions.
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